SofaConcerts recommends the use of a booking system with secure framework conditions for both parties involved in the contract. With a booking confirmation, artists and hosts conclude a binding contract. The booking system provides a clear and simple documentation of all agreements about the scope of performance and the exact terms of the contract, as well as a secure and verified payment processing solution. If you confirm a booking within the recommended booking system, you accept the following general conditions as the framework for all individual agreements:
All agreements made in writing within the negotiation process via the booking system form the basis of the contract that is concluded when you confirm the booking. The artist's commitment is a non-binding offer, which you as a host can compare with other offers. By confirming a booking, you are entering into a binding contract between yourself and the artist. With each booking, the artist will send you an invoice for the agreed service by email.
You define the scope of the performance within the written negotiation before a contract is concluded. Upon confirmation, you will receive the contact details provided by the artist and can also clarify further details by phone. Changes discussed afterwards are only binding if they are confirmed in writing within the booking system by both sides. This is to avoid misunderstandings and to be clear at all times about what has been agreed on by both sides.
When you confirm your booking, you deposit the agreed fee plus booking fee (2%) as security for the artists so that the date is reserved for you. The fee will be kept in a trust account and will not be released until the concert has taken place. The recommended partner for the secure processing of all payments within the booking system is the verified escrow payment provider Mangopay. The booking fee is borne by the host and covers the transfer costs and use of the trust system. The usage fee of the SofaConcerts platform is billed directly to the musicians, so that you, as the host, don't incur any additional costs. The payment options are payment by credit card or Klarna / Sofort. Payment via bank transfer / invoice is possible on request. For frequent bookers, companies and organizations, SofaConcerts arranges individual provisions on request.
If you, the host, decide not to allow the concert to take place as planned, you have the option of rescheduling the concert to an alternative date after consultation with the booked artist. With the consent of the artist, you can alter the date within the booking system, which creates a new binding concert date. The scope of services remains the same, the invoice and contracts are automatically adjusted as soon as you have entered the postponement in the booking system.Security for artists
If an alternative date is not possible, you can cancel the concert within the conversation with the artist on the platform and finally cancel it.
The reimbursement is made using the same method (credit card, Klarna / Sofort) as the original payment.
If the artist cannot keep the contract for the booked date, he or she can only postpone the concert to an alternative date free of charge with your consent. If you would like to meet the request for a postponement, you can confirm the new date and enter it in the booking system. The scope of services remains the same, the invoice and contracts are automatically adjusted as soon as you have entered the postponement in the booking system.Right upon cancellation
If an alternative date does not come about and the artist dissolves the contract, you will receive the agreed fee including booking fee in full and can rate the artist. Otherwise, as the host, you waive further claims for damages against the artist. In these cases, the SofaConcerts team will be happy to help you find a replacement artist for your concert.
If the event has to be canceled due to force majeure, both parties agree that the host will be reimbursed in full for the agreed fee, including the booking fee, and that there is no entitlement to compensation for loss. Proof of the reason for the cancellation must be submitted within 7 days via the messaging tool. Only then can the reversal be carried out.
If an artist is unable to fulfill the contract due to illness, the same rules apply as for force majeure, provided the illness is proven within 7 days by a medical certificate. In these cases, the SofaConcerts team will be happy to help you find a replacement artist for your concert.
Read the framework for artists
The framework of the recommended booking system was last updated on July 1st, 2020 and applies to all bookings that were initiated on or after July 1st, 2020. The date of first contact is decisive.
This framework is binding for all bookings that were initiatied before July 1st, 2020. The date of first contact is decisive.
SofaConcerts recommends artists and hosts to agree to use the booking tool with a secure payment solution as well as a legal framework for bookings and binding contracts. If you agree to make use of the booking tool, you accept the following conditions:
In the unlikely event that a booked concert cannot take place due to illness or other unexpected severe circumstances, this policy applies:
The artist agrees to automatically release and refund any amount deposited by the host if the concert is cancelled by the artist and commands MangoPay to fulfill this. Transaction costs (transfer costs) are exempt from refunds and are covered by the host. If the artist cancels the concert less than 36 hours before the concert date or does not appear, SofaConcerts grants the host the right to rate the artist on this platform. The host waives all claims for further compensation from the artist.
The host agrees to grant the artist a 10% compensation plus the variable fee agreed between the artist and SofaConcerts (20% of the gross amount) and transaction costs(2% transfer costs) if the host cancels the concert between 7 days and 36 hours before the concert. If the cancellation by the host occurs less than 36 hours they agree to grant 100% of the agreed fee to the artist. The host commands MangoPay in advance to transfer these amounts to the artist and SofaConcerts in the event of a cancellation. The artist agrees in advance to refund the remaining amount to the host.
Both parties agree that all concerts can be postponed to a different date at all times without any extra cost or change of conditions if both parties agree on the change. Hosts can change the date on their account with artists' consent.